Terms
Welcome to Mocycle, your trusted bike rental service in Newcastle Upon Tyne. Before you embark on your biking adventure, please take a moment to review our Terms and Conditions. By using our website, mobile app, or renting our bikes, you agree to abide by these terms and any applicable policies outlined below.
1. Bike Rentals:
a. Rental Period: You may choose from various rental periods, including hourly, daily, and weekly rates. Return the bike at the agreed-upon time to avoid additional charges.
b. Reservation: Reservations can be made online or in-person at our rental stations. We recommend making reservations in advance to secure your preferred bike and rental period.
c. Age Restrictions: To rent a bike independently, riders must be at least 18 years old. We offer family-friendly options for those riding with children.
2. Safety and Responsibility:
a. Helmets: Helmets are provided with every rental and must be worn while riding. Safety is our priority.
b. Maintenance: We regularly maintain and inspect our bikes to ensure they are in safe working condition. If you encounter any issues, please notify us immediately.
3. Booking Changes and Cancellations:
a. Changes: You may modify or cancel your reservation, subject to our cancellation policy. Refer to our website or app for details on any applicable fees.
4. Membership:
a. Benefits: Mocycle offers membership plans with various benefits, including discounts and exclusive offers. Details are available on our website.
5. Privacy:
a. Data Collection: We collect and store customer information for the purpose of reservations and improving our services. Your privacy is important to us; refer to our Privacy Policy for details.
6. Liability:
a. Responsibility: While we prioritize safety, riders assume responsibility for their safety and the use of our bikes. Mocycle is not liable for any injuries or accidents that may occur during your rental.
7. Legal Compliance:
a. Regulations: Riders must adhere to all local traffic laws and regulations while using our bikes.
8. Contact Us:
Customer Service: For any questions, concerns, or assistance, please contact our customer service team. We’re here to help.
Please read these terms carefully, and feel free to reach out if you have any questions or require clarification. By using our services, you agree to these terms and conditions. Mocycle reserves the right to update or modify these terms as needed, so we recommend checking this page regularly for updates.
Thank you for choosing Mocycle. We look forward to providing you with an unforgettable biking experience in Newcastle Upon Tyne!