Privacy policy

At Mocycle, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, mobile app, or rent our bikes. By using our services, you agree to the practices described in this policy.

1. Information We Collect:

a. Personal Information: We collect information such as your name, contact details, and payment information when you make reservations or use our services.

b. Usage Data: We collect data related to your interactions with our website and app, including IP addresses, device information, and browsing history.

2. How We Use Your Information:

a. Service Provision: We use your information to provide bike rental services, process payments, and fulfill your reservations.

b. Communication: We may use your contact details to send service-related updates, promotional offers, and newsletters. You can opt out of these communications at any time.

c. Analytics: We use data analytics to improve our services, user experience, and website functionality.

3. Data Security:

a. Protection: We employ security measures to protect your personal information from unauthorized access, disclosure, or alteration.

b. Payment Security: We use secure payment processing services to protect your payment information.

4. Cookies:

a. Cookies: Our website and app may use cookies to enhance user experience and collect analytics data. You can adjust your cookie settings in your browser.

5. Third-Party Links:

a. External Links: Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

6. Data Retention:

a. Storage: We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws.

7. Your Rights:

a. Access: You have the right to access and correct your personal information. You may also request the deletion of your data.

8. Children’s Privacy:

a. Minors: We do not knowingly collect personal information from individuals under the age of 18 without parental consent.

9. Changes to this Privacy Policy:

a. Updates: We may update this Privacy Policy periodically. We will notify you of any significant changes through our website or app.

10. Contact Us:

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact our customer service team.

By using Mocycle’s services, you agree to the terms outlined in this Privacy Policy. We are committed to protecting your privacy and ensuring a safe and enjoyable experience when you rent our bikes. Your trust is important to us, and we are dedicated to maintaining the confidentiality of your personal information.

Thank you for choosing Mocycle for your biking adventures in Newcastle Upon Tyne.