FAQ
Frequently Asked Questions
Welcome to our FAQ section, where we address common queries and provide valuable information to make your Mocycle experience as smooth as your ride. We believe in transparency and aim to ensure that you have all the details you need to explore Newcastle Upon Tyne on two wheels effortlessly. Whether you’re a first-time renter or a seasoned cyclist, this section is your go-to resource for answers to questions about rentals, safety, our bikes, and much more. If you can’t find what you’re looking for, feel free to reach out to our friendly customer service team for personalized assistance.
How do I rent a bike from Mocycle?
Renting a bike from Mocycle is easy! Visit our website or mobile app, browse our bike selection, select your preferred bike, choose your rental period, and make a reservation. You can also visit one of our conveniently located rental stations in Newcastle Upon Tyne.
Can I rent a bike for multiple days?
Yes, you can rent a bike for multiple days. We offer flexible rental periods, including hourly, daily, and weekly rates. Simply select the rental duration that suits your needs during the reservation process.
What types of bikes do you offer for rent?
We offer a variety of bikes, including mountain bikes, hybrid bikes, gravel bikes, and road bikes. Our diverse fleet ensures there’s a suitable option for every type of rider and adventure.
Can I cancel or modify my bike reservation?
Yes, you can cancel or modify your bike reservation. We understand that plans can change. Please refer to our cancellation policy on our website or app for details on any applicable fees.